JobAuthor.com FAQ

FAQ'S

Why should I hire a professional resume writer?
Your first impression with a prospective employer comes in the form of a resume. That is why it is
imperative that the resume be perfect the very first time you communicate with them. An employer spends
approximately 15-30 seconds looking at your resume before deciding if you are deserving of an interview.
A professional resume writer can highlight your selling points so that they are eye catching.

How do I get started?
Choose the package that you feel best fits your need. Then sign up online on our secure page. Once we
have received your order, you will automatically receive a questionnaire along with an order receipt.
You have the option to disregard the questionnaire and submit your own draft or existing resume. Ideally,
a completed questionnaire AND your resume would be best. Remember, the more information and insight
that we have on your career history and goals the better your resume will be. You can either fax or e-mail
it to us.

How long will it take until I receive my initial draft?
Once we have your payment and the answered questionnaire AND/OR copy of your resume, it will only
take three business days (excluding Saturdays and Sundays) for you to have your initial draft. From there
we will work together until you are satisfied with the final product.

Once I have approved the final proof, what will happen next?
You will receive your resume and any additional package items via email in Microsoft Word (.doc) format.

Are you keeping clients' information confidential?
Yes, absolutely! Some resume writing companies sell their customers' resumes to job and resume banks.
With us, you are guaranteed that we will not release any of your information with anyone.

What if I lost or misplaced my resume and/or cover letter?
We offer 1 year storage of your resume and cover letter in our database. If you need another copy, give us
a call or send us an e-mail and we will immediately email you a new one - free of charge!

Can I request for my resume to be updated?
Absolutely! We keep your resume, including your cover letter, on active file for six months, in anticipation
of a possible request for update. We do this free of charge. If your request for update comes after the
six-month period, this is the only time we will charge you $30.

I'm not sure of my career goal. Can you help me?
We focus solely on creating job search papers; thus, it is important that you identify your career goal first
before contacting us.

What if I'm not satisfied with the output of the writer?
Customer satisfaction is very important to us. We make sure that we deliver only the best service to our
clients. That’s why we welcome your suggestions and requests for revision within a prescribed period.